Terms & Conditions

These Terms and Conditions apply to all purchases made through the website of Andrew & Sarah Toronto, accessible via https://andrewsarahtoronto.com and reachable at info@andrewsarahtoronto.com.

By placing an order on our website, you agree to these Terms and Conditions.

1. Applicability

These Terms and Conditions apply to all offers, orders, and agreements made through the website of Andrew & Sarah Toronto.

By placing an order, you confirm that you have read and accepted these Terms and Conditions.

2. Product Information

We make every effort to display and describe our products as accurately as possible.

However, minor variations may occur, including:

  • Color differences due to screen settings

  • Small measurement deviations

  • Packaging variations

  • Typographical errors or product description inaccuracies

Such differences do not qualify as product defects.

Andrew & Sarah Toronto reserves the right to correct errors or inaccuracies at any time without prior notice.

3. Orders and Payment

Orders will only be processed after full payment has been received.

Available payment methods may vary depending on your country and location. Customers are responsible for selecting a payment method available in their region.

If payment is declined or cancelled, the order will not be processed.

Andrew & Sarah Toronto reserves the right to refuse or cancel orders in case of suspected fraud or unauthorized transactions.

4. Processing and Delivery

We aim to process and deliver orders as efficiently as possible.

Processing Time:
1–3 business days

Estimated Shipping Time:
3–7 business days depending on the destination.

Delivery times are estimates and may vary due to circumstances beyond our control, including carrier delays, customs processing, or peak seasons.

Andrew & Sarah Toronto is not responsible for delays caused by shipping carriers or customs authorities.

5. Returns and Cancellations

Please refer to our Return Policy for detailed information about returns and refunds.

Orders can only be cancelled within 24 hours after being placed. After this period, processing may already have begun and cancellation cannot be guaranteed.

6. Liability

Andrew & Sarah Toronto is not responsible for:

  • Packages lost after confirmed delivery

  • Incorrect shipping addresses provided by the customer

  • Delays caused by shipping carriers

  • Customs delays or additional fees

Customers are responsible for ensuring that their shipping address is correct at checkout.

If an incorrect address is entered, please contact us within 24 hours.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Product descriptions

  • Website design

is the property of Andrew & Sarah Toronto and may not be copied, reproduced, or used without written permission.

8. Complaints Procedure

If you have a complaint, you can contact us at:

info@andrewsarahtoronto.com

We aim to respond to all inquiries within 1–3 business days.

9. Governing Law

These Terms and Conditions are governed by international consumer regulations and applicable laws.

Any disputes will be handled in accordance with the applicable legal requirements.